論文 - 高橋　郁夫

Effects of service employees’ negative personality traits on emotional labour and job satisfaction: Evidence from two countries

Walsh G., Yang Z., Dahling J., Schaarschmidt M., Takahashi I.

Management Decision （Management Decision）  58 （ 6 ） 1035 - 1052 2020年04月

ISSN  00251747

　概要を見る

Purpose: Frontline service employees’ (FLEs) positive personality traits enhance service experiences, for both employee and customer outcomes. Yet, limited research addresses negative personality traits. Drawing on the emotion regulation framework, the purpose of this paper is to propose a conceptual model in which three negative personality traits – Machiavellianism, psychopathy and narcissism (the so-called dark triad (DT)) – represent antecedents, and FLE emotion regulation strategies (surface and deep acting) are mediators, all of which predict job satisfaction. Design/methodology/approach: The test of this model includes occupationally diverse samples of FLEs from an individualistic (the USA) and a collectivistic (Japan) country, to assess the potential moderating role of culture. Findings: The findings suggest that Machiavellianism relates more positively to surface and deep acting in Japan, whereas psychopathy relates more negatively to surface acting than in the USA. Unexpectedly, narcissism exhibits mixed effects on surface and deep acting in both countries: It relates positively to surface acting in the USA but prompts a negative relationship in Japan. The positive narcissism–deep acting relationship is also stronger for Japanese than for US FLEs. These findings help specify the effects of negative personality traits on important employee outcomes. Originality/value: This is the first study that relates service employees’ DTs with emotional labor resulting in new avenues for further research. The findings are managerially relevant because they help specify the effects of negative personality traits on important employee outcomes.

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Household expenditures at Japanese food and beverage retailers

Chen S., Ingene C.A., Takahashi I.

Journal of Business Research （Journal of Business Research）  107   245 - 255 2020年02月

ISSN  01482963

　概要を見る

We assess determinants of household expenditures at Japanese off-premise food and beverage (F&B) retailers using data from a recent business census that provides data on 786 cities comprising 91% of Japan's population. We make three fundamental contributions to the literature. First, we determine the effect on expenditures from non-residents who regularly enter a city for education or employment; they alter the actual daytime population by up to 5/8 more – or 5/8 less – than the resident population. Second, we examine the impact of intratype and intertype competition on expenditures. Third, we use product assortment and customer service as mediators between our determinant variables and expenditures. We show that a city's daytime population raises demand at F&B retailers; intratype competition (i.e., supercenters) lowers sales at F&B retailers, and intertype competition (i.e., restaurants) benefits F&B retailers. Product assortment and customer service mediate the effects of independent variables on household expenditures. ths ths

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Fear of Online Consumer Identity Theft: Cross-Country Application and Short Scale Development

Walsh G., Shiu E., Hassan L., Hille P., Takahashi I.

Information Systems Frontiers （Information Systems Frontiers）  21 （ 6 ） 1251 - 1264 2019年12月

ISSN  13873326

　概要を見る

The growing internationalization of electronic commerce demands the establishment of the cross-national validity of theoretical concepts. An important concept in e-commerce is consumers’ fear of online identity theft (FOIT), which impedes consumers’ willingness to engage in online transactions and can negatively affect e-commerce revenues. The present study validates the consumer FOIT scale developed in Germany by Hille et al. (2015) in a cross-cultural setting and proposes an abbreviated version of the scale, which is approximately 35% shorter than the original. Established validation procedures with samples of online consumers from Germany, the United States, and Japan demonstrate the reliability, validity, and cross-national applicability of the short FOIT scale. In particular, this study extends Hille et al. (2015) research by examining and revealing the impact of FOIT on consumers’ prevention-focused responses. This research offers implications for both research and e-commerce managers.

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An empirical investigation of the factors motivating Japanese repeat consumers to review their shopping experiences

Moriuchi E., Takahashi I.

Journal of Business Research （Journal of Business Research）  82   381 - 390 2018年01月

ISSN  01482963

　概要を見る

Consumers purchase items (e.g., food) online due to today's rapidly changing markets and to improvements in online and mobile technology. Online supermarkets have been gaining popularity among Japanese consumers. As the population experiences a hectic lifestyle and is aging, many Japanese consumers are seeing the benefits of shopping on an online supermarket website. However, as with any e-commerce activity, reviews are critical for the success of these e-vendors. Despite the importance of reviews, little is known about what motivates repeat online supermarket consumers to review their purchasing experiences. This paper examines consumers' willingness to review and the relationship between consumers' search attributes such as price, promotion and service, e-satisfaction and trust on their online supermarket purchase experiences. The research findings support the results of earlier studies that search attributes are determinants of consumers' e-satisfaction. In addition, e-satisfaction affects e-trust. Interestingly, e-trust has a negative effect on the willingness to review.

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Cross-cultural fear of online identity theft: A comparison study and scale refinement

Walsh G., Shiu E., Hille P., Hassan L., Takahashi I.

International Conference on Information Systems 2018, ICIS 2018 （International Conference on Information Systems 2018, ICIS 2018）  2018年

ISSN  9780996683173

　概要を見る

The continuing growth and internationalization of e-commerce makes necessary the establishment of cross-cultural validity of theoretical concepts. A crucial concept in online commerce is consumer fear of online identity theft. Fear of online identity theft is said to hamper consumer willingness to transact online and thus can negatively affect e-commerce business. This emerging research cross-culturally assesses the original consumer fear of online identity theft scale and proposes an abbreviated version of the scale. Formal validation procedures with samples of online consumers from three major e-commerce markets (Germany, the U.S., and Japan) largely point to the reliability and cross-cultural validity of both the original and short scale. This research offers tentative implications for IS and e-commerce research as well as e-commerce managers.

「イノベーターとしてのネットスーパー－業態ロイヤルユーザーの分析から見た特徴と課題－」

髙橋 郁夫

『マーケティングジャーナル』 36 （ 2 ）  2016年

研究論文（学術雑誌）, 単著

“Satisfaction Trust and Loyalty of Repeat Online Consumer within the Japanese Online Supermarket Trade,” (with Emi Moriuchi)

TAKAHASHI IKUO

Australasian Marketing Journal (AMJ) 24 （ 2 ）  2016年

研究論文（学術雑誌）, 共著, 査読有り

“Developing and Validating a Scale of Consumer Brand Embarrassment Tendencies,” (with Gianfranco Walsha, Arne K. Albrechta, Charles F. Hofackerb, Ian Grantc)

TAKAHASHI IKUO

Journal of Business Research 69 （ 3 ）  2016年

研究論文（学術雑誌）, 共著, 査読有り

“Determinants of Japanese Household Expenditure on Consumer Goods Specialty Retailers: 1991-2014,” (with Charles Ingene)

TAKAHASHI IKUO

Proceedings of 2016 Global Marketing Conference in Hong Kong. 2016年

研究論文（国際会議プロシーディングス）, 共著, 査読有り

「ショッピングモールの三つの壁

髙橋 郁夫

『三田評論』 （慶應義塾大学出版会）  2015年07月

研究論文（大学，研究機関等紀要）, 単著

「小売商業に対する行政支援の実態に関するアンケート調査(都市編)の結果」

髙橋 郁夫

『三田商学研究』 （慶應義塾大学商学会）  58 （ 5 ）  2015年

研究論文（大学，研究機関等紀要）, 単著

“The Intersection of Global Consumer Culture and National Identity and the Effect on Japanese Consumer Behavior,” (with Mark Cleveland and Michel Laroche)

TAKAHASHI IKUO

Journal of International Consumer Marketing 27 （ 5 ）  2015年

研究論文（学術雑誌）, 共著, 査読有り

“Determinants of Japanese Household Expenditure on Consumer Goods Specialty Retailers: 1991-2007,” (with Charles Ingene)

TAKAHASHI IKUO

Proceedings of 2015 Annual SMA Conference in San Antonio. 2015年

研究論文（国際会議プロシーディングス）, 共著, 査読有り

“Cross-linguistic Validation of a Unidimensional Scale for Cosmopolitanism,” (with Mark Cleveland, Michel Laroche, and, Seçil Erdoğand)

髙橋 郁夫

Journal of Business Research 67 （ 3 ）  2014年

研究論文（学術雑誌）, 共著, 査読有り

“The Evolution of Japanese Retailing: 1991-2007,” (with Charles Ingene)

TAKAHASHI IKUO

Proceedings of 2013 World Marketing Congress in Melbourne, 2013 2013年

研究論文（国際会議プロシーディングス）, 共著, 査読有り

「小売市場潜在力の規定要因－1990年代以降の時間的・空間的分析」

髙橋 郁夫

『東京経大学会誌』 （東京経済大学経営学会）   （ 274 ）  2012年

研究論文（大学，研究機関等紀要）

“The Evolution of Retail Market Potential in Japan: 1991–2007,” (with Charles Ingene).

髙橋 郁夫

Proceedings of 2012 Global Marketing Conference at Seoul. 2012年

研究論文（国際会議プロシーディングス）, 共著, 査読有り

「サービス・ドミナント・ロジックによるブランディングおよびブランド・コミュニケーションへの新視点」

マイケル・メルツ、髙橋 郁夫

日経広告研究所報  （ 255 ）  2011年

研究論文（大学，研究機関等紀要）, 共著

“Changing Japanese Retail Marketing Potential from 1991 to 2007,”

髙橋 郁夫

Proceedings of The 15th World Marketing Congress: The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World, (the Academy of Marketing Science）(with Charles Ingene). 2011年

研究論文（国際会議プロシーディングス）, 共著, 査読有り

“Retailing in Japan:Overview and Key Trends,” (with Helge Flunch).

髙橋 郁夫

European Retail Research 23 （ 2 ）  2009年

研究論文（学術雑誌）, 共著